ID Verification for Elderly Clients

If the client has a valid form of Photo ID then we can conduct either an electronic or in-person check as standard.

More information is available on Electronic Identification Verification HERE

More information is available on In-person ID Verification HERE

If the client is unable to attend our offices then an electronic check can be conducted with the assistance of a trusted family member, friend or carer. The check can be sent to any mobile number

If the client has no valid photo ID or lacks the capacity to complete the electronic check we will need to obtain some additional information.

Out-of-Date Photo ID or Other Photographic ID

If the client has an expired passport, an out-of-date driving licence, or another form of photographic ID (e.g. an old government-issued document or a recognised ID card), we can still use this as a starting point.

This ID must be certified by a suitably qualified individual, such as a care home manager, GP, or bank manager, confirming that the copy is a true likeness and a true copy of the original.

Letter Confirming Identity and Residence

We also require a letter from an appropriate authority (e.g., the care home

manager, GP, or a similar regulated professional) confirming your identity, stating that the certified ID presented relates to you, and confirming your current residence or evidence in a care home or hospice.

This letter must be an original (not a copy), and we will contact the issuer to verify its authenticity.

Proof of Address

Ideally, provide two forms of address ID (e.g., official letters addressed to you at home or at a care home) if available.

If two forms of conventional address ID are not possible, the letter from the care home or hospice itself, confirming that you live there and have done so since a certain date, will be accepted as evidence of your address.

Is Thirdfort safe to use? – Please see the separate Security & Data at Thirdfort article for more information

Letter Wording

[Care Home Letterhead]

[Date]

To whom it may concern,

I, [insert name here], in my capacity as [Care Home Manager/Administrator], confirm that the individual known as [full name of resident] is a resident at [Care Home Name].

[He/She/They] has been residing at this care home since [date of admission]. As part of our standard admission procedures, we verify each resident’s identity and maintain up-to-date records of their personal details.

Based on our records:

• The resident’s current address is [insert care home address here].

• We have sufficient details on file confirming their identity, and these align with the documentation they provided upon admission.

  
  

I can confirm that the accompanying certified copy of the [ID or birth certificate] corresponds with the information in our records and appears to relate to the aforementioned resident.

Should you require further information or wish to verify the authenticity of this letter, I can be contacted directly at [care home telephone number] or via email at [care home email address].

Yours faithfully,

[Name]

[Position/Title]

[Care Home Name]

[Care Home Address]

ID Help Sheet

For more information on acceptable forms of Photo ID and address ID along with some common FAQs please see the separate article HERE

Security & Data at Thirdfort

For more information on Security and Data at Thirdfort please see the separate article HERE

Elderly Clients

More information on the process of Verifying the Identity of an Elderly client HERE

Under 18s 

More information on the process of Verifying the Identity of an individual under 18 HERE

Verifying your Identity In-Person

More information on the process of In-person ID Verification can be found HERE

Verifying your identity Electronically

More information on the process of Electronic Identification Verification can be found HERE

Identification Verification Regulations

More information on the ID regulations can be found in the separate article HERE

Help and support (Thirdfort App-based Check)

For Help and support when completing the app-based electronic ID check please see the separate article HERE